What feels harder than it should?

Business improvement doesn’t happen all at once. Choose up to five things taking the most time, energy or headspace from you right now. You won’t need to work on all of them today.

0 of 5 selected Select at least 1, up to 5.

Choose at least one thing that feels familiar.

Time and headspace

I'm working most days, but the business never feels caught up. I can do the work or run the business—but I struggle to do both. When I stop, the business stops. Even when I'm not working, I'm still carrying the business in my head.

Money and rising costs

Sales look okay, but I'm not sure how much the business is actually making. Money comes in, but I still worry about the next BAS, wages or supplier bill. Customers pay late, so I end up covering the costs myself. My costs keep increasing, but I'm unsure when or how much to raise my prices.

People, training and delegation

I need help, but I can't find the right person at a cost I can afford. I can't always rely on people being available when the work needs to be done. I keep repeating the same instructions. The same job comes out differently depending on who does it.

Administration and compliance

Invoicing and paperwork keep getting pushed to nights or weekends. I enter the same customer or job information in more than one place. I'm worried I may have missed a deadline, record or compliance requirement. Important information is spread across messages, emails, notes and spreadsheets.

Jobs and customer experience

I can't quickly see which jobs are waiting, overdue or ready to invoice. I usually find out about a problem after a customer complains or I check the work myself. Customers get a different experience depending on who handles the job. I have plenty of work, but jobs still slip through the cracks.

Technology and business visibility

I'm paying for software, but still relying on messages, memory and spreadsheets. I have reports, but I don't know which numbers I should be watching. I want to automate something, but the current process is still unclear.

Growth and capacity

More customers should feel like progress, but right now they mostly create more pressure. I want to grow, but I don't trust the business to run consistently without me. I'm unsure whether I should hire, raise prices or fix the process first.

Back

Several things may need attention.

Which one would make the biggest difference right now?

Choose one useful place to start. The others will still be included in your business snapshot and kept on your radar.

Choose the one that is affecting you most right now.

A few practical questions—not a diagnosis.

Let's understand what is happening around it.

Choose the answer closest to your experience. There is no perfect answer.

Answer each question so we can make your current focus useful.

Nearly there.

A little context makes the result more useful.

This helps tailor your result and distinguish the experience of sole traders from businesses with a team across Australian industries and locations.

Complete all four business details before seeing your result.

Business type

People working in the business

Industry

Australian state or territory

These four details are required because they make your result more relevant and help us understand de-identified Australian small-business patterns. We still do not ask for your name or email at this stage.